Terms of service
# Sparkle Scoops & Co. Terms of Service
Welcome to Sparkle Scoops & Co. By purchasing from our shop, browsing our website, or placing an order through our website, Shopify store, or TikTok Shop, you agree to the following Terms of Service. Please read them carefully before placing an order.
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## 1. Overview
Sparkle Scoops & Co. offers hand-packed surprise bundles and scoop experiences that may include accessories, stationery, self-care items, keychains, and other fun surprise items.
Important:
Sparkle Scoops & Co. does not sell loose beads as standalone products. Any beads shown in videos or product displays are part of the scoop presentation and packing experience.
By using this website or placing an order, you agree to these Terms of Service.
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## 2. Products and Services
- All products sold by Sparkle Scoops & Co. are surprise-style bundles.
- Each scoop order is randomized and hand-packed based on product availability, themes, and customer notes when applicable.
- Product photos, videos, and examples are provided for demonstration and aesthetic purposes only.
- The exact items in each order may vary.
Because these are surprise bundles:
- Specific items are not guaranteed
- Duplicate items may occasionally occur
- Color and style preferences may be considered, but are not guaranteed
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## 3. Order Acceptance
We reserve the right to:
- Refuse or cancel any order at our discretion
- Limit quantities purchased per person or per order
- Cancel orders due to product availability, pricing errors, suspicious activity, or platform policy issues
If your order is canceled after payment has been made, you will be notified and refunded according to the platform’s policies when applicable.
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## 4. Pricing
- All prices are listed in U.S. dollars (USD) unless otherwise stated.
- Prices are subject to change at any time without notice.
- Promotional pricing, sales, or limited-time offers may end at any time.
- Applicable taxes and shipping charges may be added at checkout.
Because Sparkle Scoops & Co. sells surprise bundles and scoop experiences, pricing reflects:
- product sourcing
- packaging
- presentation
- labor
- personalization
- content creation (including packing videos when applicable)
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## 5. Processing and Shipping
- All orders are hand-packed personally and may require processing time before shipment.
- Estimated processing times may vary based on order volume, product availability, and holidays.
- Shipping timeframes are estimates only and are not guaranteed.
- Once an order has been shipped, Sparkle Scoops & Co. is not responsible for shipping carrier delays.
Customers are responsible for providing an accurate shipping address at checkout.
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## 6. Final Sale / Refund Policy
Due to the nature of surprise bundles and hand-packed orders:
- All sales are final
- No refunds, returns, or exchanges are accepted unless required by law
- Surprise bundles are sold as a mystery experience, and variations are part of the product concept
We do not offer refunds for:
- dissatisfaction based on surprise item selection
- preference mismatch
- delayed delivery caused by shipping carriers
- packages marked as delivered
- failure to read the product description or policies
If an order arrives damaged due to shipping, please contact us within a reasonable time with photos so we can review the issue.
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## 7. Customer Notes and Preferences
Customers may leave notes at checkout regarding:
- preferred colors
- themes
- general style
- requests to delay posting packing videos
- other non-guaranteed preferences
Please note:
- Preferences are welcome and appreciated
- Preferences are not guaranteed
- We reserve the right to substitute items based on inventory and product availability
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## 8. Packing Videos and Content Use
Packing videos may be recorded and shared on social media as part of the Sparkle Scoops & Co. brand experience.
By placing an order, you understand and agree that:
- your order may be featured in a packing video
- no personal information will be intentionally shared
- order contents may be shown for promotional or content purposes
If you prefer your order not be posted until after delivery, you may leave a note at checkout. We will do our best to honor that request.
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## 9. Intellectual Property
All content associated with Sparkle Scoops & Co., including but not limited to:
- business name
- logos
- product descriptions
- photos
- videos
- graphics
- branding materials
is the property of Sparkle Scoops & Co. and may not be copied, reproduced, distributed, or used without permission.
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## 10. Limitation of Liability
Sparkle Scoops & Co. is not liable for:
- indirect or incidental damages
- losses caused by shipping delays
- lost or stolen packages after carrier delivery
- customer dissatisfaction related to the mystery/surprise nature of the product
- misuse of products after delivery
Customers are responsible for using and supervising products appropriately, especially when items may be given to children.
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## 11. Product Safety Disclaimer
Some scoop bundles may include small items, accessories, charms, or similar products.
Warning:
Some items may present a choking hazard for small children.
Sparkle Scoops & Co. recommends:
- adult supervision when appropriate
- reviewing all contents before giving items to children
- keeping small parts away from children under 3 years old
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## 12. Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.
Changes will take effect once posted on the website or store platform. Continued use of the store after changes are posted constitutes acceptance of those changes.
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## 13. Contact
If you have questions about these Terms of Service, please contact Sparkle Scoops & Co. before placing your order.
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Thank you for supporting Sparkle Scoops & Co.! 💖